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Return Policy & FAQ's

AKA 20 Pearls Return Policy and FAQ’s

  1. What credit cards does AKA 20 Pearls accept?
  2. When I go to checkout I receive an error message, why is that?
  3. When will my order be processed?
  4. Does 20 Pearls Customize Product
  5. What is the 20 Pearls Return Policy
  6. Is the 20 Pearls Website secure to shop from?
  7. I bought an item online and later went to a Regional Convention, National Convention or Leadership Conference and saw the item cheaper, or did not have shipping cost why is that? Do I get a refund on the price difference?
  8. Do you offer group discounts for multiple orders of the same item?
  9. What is your shipping methods use? Can I track my order?
  10. I am an International Soror and I am having problems with ordering online, what should I do?

  1. 20 Pearls accepts Visa, MasterCard, Discover and American Express

  2. The most common error received during checkout is costumers using their current living address and/or ship to address as their main billing address. If you currently live on campus, renting an apartment during school or sending a gift to someone and the credit card you use is billed to a different address; you will receive an error message during checkout. Your billing address (where your monthly credit/debit card statement is received) must be the address listed as the main/billing address in your profile. You will have the ability in your profile to add addresses where you would like goods shipped to if different than your primary billing address.

  3. If your order fits all authorization criteria and is in stock, then all orders placed Monday - Friday before 2pm CST will normally ship out the next business day. All other orders will ship on the following business day. All orders will be shipped Fed Ex and a tracking number will be provided to the valid email address for order delivery confirmation. WE DO NOT SHIP OR DELIVER ON HOLIDAYS & WEEKENDS. We do not ship to PO Boxes.

  4. No.

    1. Every product is satisfaction guaranteed or you may return it for a return of the item price (not including shipping).
    2. Customers will be responsible for all shipping costs unless the product(s) received was damaged or error in shipping occurred by 20 Pearls.
    3. All returns must be sent back within 30 days of the invoice date.
    4. All other returns to include worn or washed product will be sent back to the customer. Unless a defect occurred as a result of 20 Pearls.
    5. All returns MUST be in saleable condition and include its original packaging with tags attached.
    6. A copy of your invoice must accompany any return. If you do not have your invoice you can log into the website under your log in information view history and print previous orders.
    7. We are sorry but when exchanging items, credit can only be used per invoice amount, not combined with multiple returns.
    8. Please note the item you are returning may be out of stock. We can only provide a refund. Shipping and handling cost will be charged on new orders.
    9. Unless 20 Pearls caused a problem on an order, shipping and handling charges will be billed to the customer. We always suggest viewing the size chart to ensure you have the proper size for yourself or someone you are buying a gift for or simply call 20 Pearls, we will be happy to answer any questions you have. The size chart is in line with all the products and should any product be different it will be advised in its description.
    10. For blazer orders, since the size is custom and items are made to fit after ordering, in the event you ordered a size that does not fit, if 20 Pearls does not have a replacement size in stock then the replacement will take place at the time additional blazer sizes are in.
    11. Please ship all returns via Fed Ex or UPS. USPS will not deliver to our warehouse address. 

  5. Yes, the 20 Pearls website is protected by (SSL) encryption. We guarantee that every transaction you make with 20 Pearls will be 100% safe whether online, in person or via call in orders!! Our secure server software (SSL) is the industry standard and is among the best software available today for secure commerce transactions. It encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.

  6. As a benefit to AKA’s who register, travel and attend National, Regional, and leadership meetings, 20 Pearls as the official merchandise of the sorority as an onsite supplier may offer a discount and/or free shipping to the members attending these functions, on site. 20 Pearls will not give a discount to a product purchased online at a particular price and later offered at a meeting for the special event price. This is a benefit to active sorors who attend these functions. THIS IS A STRICT 20 PEARLS POLICY!

  7. Please call our office as an across the board discount will apply to chapter orders only.

  8. 20 Pearls uses UPS shipping on all orders. You will also have the option of selecting Ground or Next Day air with your order and pricing will be provided for each. Once your order is processed you will receive a tracking number from 20 Pearls allowing you to track the arrival of your order. Most orders are received within three to five business days using ground service the day the item is shipped. If the item is listed as being delivered on a special date (i.e. limited editions, limited quantities, special make time, etc.) your order will be moved into a back order status.

  9. International Sorors, if you are having trouble placing your order online, please send an email to and we will be happy to handle your order personally and/or through email.